PRIVACY POLICY.

1. Information We Collect

2. How We Use Information

We use personal and business information strictly for legitimate commercial and operational purposes, including:

• Enquiry Response & Quotations: Reviewing requirements, identifying appropriate marine and industrial equipment, assessing stock/sourcing availability, and preparing formal quotations.
• Customer Service & Technical Clarification: Communicating directly with you regarding product specifications, equipment condition, logistics options, and project requirements.
• Attachment Processing: Inspecting uploaded photographs, drawings, or specification files to verify equipment identification.
• Security & Abuse Prevention: Detecting and mitigating malicious traffic, automated spam submissions, server exploits, and unauthorised administrative access attempts.
• Business Operations & Compliance: Maintaining business records, fulfilling legal, tax, and accounting obligations, and establishing or defending legal claims where required.

3. Enquiry Attachments

Visitors may upload technical specification PDFs, equipment photographs, nameplate scans, drawings, or documents when submitting enquiries to assist in equipment identification.

• Individual file uploads and submission payloads are subject to the quantity, size, and file-type limits enforced by the website (including a maximum of 5 files per submission, up to 10 MB per file, up to 25 MB combined payload limit, and allowed formats PDF, JPEG, PNG, WEBP validated by server-side binary signature verification).
• Uploaded files should contain only technical, equipment, or business information necessary for the enquiry.
• Users must not upload passwords, payment card details, highly confidential personal records, or files containing malicious code.
• Attachments are stored in private server storage with access restricted strictly to authorized technical and commercial personnel handling the enquiry.
• Files are retained only as long as required for enquiry processing, commercial quotations, and legitimate business record-keeping.

4. Email & WhatsApp Communication

Submitting an enquiry through our forms triggers automated transaction email communications, including a customer acknowledgement email and an internal notification to our sales desk.

• Transactional emails are sent from our authenticated business email identity (info@almarwahinternational.com).
• Submitting a business enquiry does not automatically subscribe you to unsolicited promotional email marketing lists.
• Clicking our WhatsApp contact links redirects you to the third-party WhatsApp service operated by Meta Platforms, Inc. Communications on WhatsApp are governed by WhatsApp's own terms and privacy policy.

5. Cookies & Technical Storage

Our website utilizes essential technical storage mechanisms required strictly for website performance, session navigation, CSRF protection, rate-limiting security, and authenticated administrative access.

We do not use non-essential advertising cookies, cross-site behavioral tracking scripts, or third-party ad networks on this website.

6. How Information May Be Shared

Al-Marwah International does not sell, rent, trade, or monetize personal or business information to advertisers or data brokers. Personal information is not publicly disclosed merely because an enquiry is submitted.

Information may be shared only to the extent reasonably necessary with trusted categories of service providers and entities operating on our behalf:

• Hosting & Infrastructure Providers: Secure web hosting, database infrastructure, and automated business email service providers acting on Al-Marwah International's behalf.
• Technical Service & Logistics Partners: Freight forwarders, shipping carriers, or technical inspection specialists where necessary to evaluate technical specifications or fulfill quoted orders.
• Professional Advisers: Accountants, auditors, and legal counsel where reasonably necessary for business operations.
• Legal & Regulatory Authorities: Government, court, or law-enforcement bodies where required by applicable law or valid legal process.
• Business Successors: Successors or restructuring parties in the event of a merger, acquisition, or sale of business assets, under equivalent confidentiality protections.

7. International Processing

Al-Marwah International serves marine and industrial clients globally. Information submitted through our website may be processed or stored across server infrastructure and business service networks operating in different jurisdictions, subject to appropriate technical and organizational safeguards.

8. Data Retention

We retain personal and enquiry information only for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to enquiries, preparing quotations, maintaining customer records, fulfilling commercial obligations, and complying with applicable statutory, tax, and legal retention mandates.

9. Security & Safeguards

Al-Marwah International maintains reasonable technical and organisational safeguards designed to protect personal and enquiry information against unauthorised access, loss, alteration, or disclosure, including encrypted web transport (SSL/TLS), access-controlled server attachment storage, rate-limiting controls, and authenticated administration.

No method of electronic transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

10. User Choices & Data Rights

Subject to applicable data protection laws in India and relevant jurisdictions, individuals may request:

• Access to or confirmation of personal data held about them
• Correction or updating of inaccurate or incomplete records
• Erasure or deletion of personal data where no longer required for legitimate commercial or statutory purposes
• Withdrawal of consent for non-essential processing

To submit a data request, please email us at info@almarwahinternational.com.

11. Children's Privacy

The website and Al-Marwah International’s marine and industrial business services are intended primarily for business and professional users and are not directed toward children. Al-Marwah International does not knowingly solicit personal information from children.

12. Third-Party Links & Services

Our website may reference third-party manufacturer brand names or provide links to third-party services such as WhatsApp. Al-Marwah International is not responsible for the privacy practices, content, or policies of external third-party websites or platforms.

13. Business & Professional Information

Information supplied to us in a commercial capacity (such as corporate contact details, company purchasing requirements, and equipment specifications) is maintained as part of our business and supplier records in accordance with legitimate commercial interests and applicable law.

14. Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Revised versions will be published on this page with an updated “Last Updated” date.

15. Contact Details

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: